Loading...

Frequently Asked Questions

1. More about Swapy

Q: What is Swapy?

Swapy is a unique online crypto exchanger that allows you to exchange Bitcoin, Ethereum, Bitcoin Cash, USDT and more than 100 other tokens as profitably as possible. Swapy analyzes 15+ exchanges and places orders without any registration.

Q: Why Swapy is more profitable than competitors?

Unlike other crypto exchanges, Swapy splits the amount into parts and can place orders on several exchanges with minimum slippage, maximizing your profits. There is no fixed fee attached: you pay a commission only if our exchange is more profitable than competitors.

Back to Top

2. Popular questions

Q: How long does it take to receive crypto?

It takes from 5 to 30 minutes on average. Execution times can vary based on the conditions of the network: each block is found at a different rate depending on the blockchain. That’s why it may take longer during times of exceptionally high load on the network. If within an hour you have not received the full amount, message us through the support form or by mail to support@swapy.app

Q: What is the expected exchange rate?

It's a real-time estimation of how much of X (eg. BTC) you can receive for a specific amount of Y (eg. ETH). The expected exchange rate is relevant at the time of counting. The total value you get may differ.

Q: How much is Swapy’s commission?

Swapy gets commission only when you save on swaps. If we fail to deliver a better rate, you pay 0% fee.
Enjoy zero-fee swaps during the Beta.

Q: How do I cancel a transaction?

Blockchain operations are irreversible. If the funds are sent, the transaction cannot be canceled by anyone. Therefore, thoroughly check all the payment details before sending funds to anyone, including us or anyone else.

Back to Top

3. Basic knowledge

Q: What is cryptocurrency?

Сryptocurrency is a digital currency that uses cryptography for security, a feature that makes it difficult to counterfeit. It is not issued by any central authority, rendering it theoretically immune to government interference or manipulation.

Q: What is a wallet?

A wallet is a digital place where you can store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of numbers and letters that is associated with a particular wallet.

Q: How do I create a wallet?

When you decide which crypto coin you would like to acquire, find a reliable wallet. Each cryptocurrency has a number of popular wallets to offer. When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone, even if they ask.

Q: What is a network fee?

The network fee is a commission that the blockchain deducts from the amount sent in each currency.

Q: What is slippage?

Slippage refers to the difference between the expected price of a trade and the price at which the trade is executed.

Q: What is an order book?

An order book is an electronic list of buy and sell orders on an exchange, organized by price level.

Back to Top